Contact Us
Thank you for visiting chinapandastore.com! We value your feedback, questions, and suggestions. Whether you need assistance with an order, product information, or have the latest cooperation intentions, our team is here to help you promptly and efficiently.
📮 Contact Information
1. Customer Service Email
📧 jymccm@outlook.com(Preferred for all inquiries, order tracking, partnership requests, and feedback)
Response Time: We aim to reply within 1-2 business days (excluding weekends and public holidays).
👥 Contact Form
Please fill out the form below, and we will get back to you as soon as possible:
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Required
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Description
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Your Name
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Full name or business name
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Email Address
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Valid email for us to respond to
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Subject
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Order number, inquiry type, or topic
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Message
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Detailed description of your request
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🏬 Physical Address (For Mailing)
Currently, we operate primarily as an online store. For official correspondence or package delivery, please contact us via email to obtain the latest address information.
🕒 Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (China Standard Time)Weekends & Holidays: Closed (Messages will be processed on the next business day)
🐼 Why Contact Us?
- Have questions about our products (outdoor gear, home decor, skincare, etc.)?
- Need help with returns, exchanges, or order modifications?
- Want to collaborate as a supplier, influencer, or partner?
- Found an issue on our website or have suggestions for improvement?
We’re committed to providing a seamless shopping experience and welcome all communications. Your voice helps us grow and serve you better!
💌 Quick Tips
- For order - related inquiries, please include your order number in the subject line for faster processing.
- If you’re a media or partnership representative, clearly state "Partnership Inquiry" in the subject to prioritize your message.
We look forward to hearing from you and assisting with all your needs!